October 1, 2024
Practice Management Articles
October 1, 2024
Viewpoint From the Editor: Another Year Almost Over – How Did We Do?
By Judy Williams, Co-Editor
October 1, 2024
Customer Service: Experience-Based Recovery: The Heart of Service Recovery
By Elizabeth Monroe, COE, CPSS, PHR
April 25, 2024
Compliance
By Laurie K. Brown, MBA, COMT, COE, CPC, CPMA, CPSS, LSSYB
April 1, 2024
COMPLIANCE
By Laurie K. Brown, MBA, COMT, COE, CPC, CPMA, CPSS, LSSYB
September 1, 2023
Establishing efficiency
By JENNIFER KIRBY, FEATURE WRITER
July 1, 2023
Facilitating EHR upgrades
By JENNIFER KIRBY, FEATURE WRITER
July 1, 2023
Common cataract surgery documentation challenges
By BRITTNEY IRWIN, COT, CPC-A, CEP
May 1, 2023
A Finely Tuned Machine
By Lindsey Getz, Contributing Editor
March 1, 2023
Viewpoint from the Editor
By Judy Williams, Co-Editor
March 1, 2023
Customer Service
By Elizabeth Monroe, COE, CPSS, PHR
January 1, 2023
Opening Lines
January 1, 2023
Customer Service
By Elizabeth Monroe, COE, CPSS, PHR
January 1, 2023
Compliance
By Laurie K. Brown, MBA, COMT, COE, CPC, CPMA, CPSS, LSSYB
September 1, 2022
Creating an Organizational Culture
By JENNIFER KIRBY, FEATURE WRITER
September 1, 2022
How to boost staff morale
By CARRIE JACOBS, COE, CPSS, OCS, Lynn Girdlestone, COA, OSA, OSC, Hayley Boling, MBA, COE, et al.
September 1, 2022
Viewpoint from the Editor
By Jane Shuman, COT, COE, OCS
September 1, 2022
Opening Lines
September 1, 2022
Customer Service
By Elizabeth Monroe, COE, CPSS, PHR
September 1, 2022
Compliance
By LAURIE K. BROWN, MBA, COMT, COE, OCS, CPSS, EUGENE, ORE.
September 1, 2021
Exceed Patient Expectations
September 1, 2021
Attract the right employees
July 1, 2020
Finding a New Fit
By Stephanie K. De Long
July 1, 2020
Quest for leadership
By Hayley Boling, MBA, COE
March 1, 2020
'THE LATEST AND GREATEST'
By JENNIFER KIRBY, FEATURE WRITER
January 1, 2020
The onboard formula for new techs
By Martha C. Tello, BA, COMT
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