A compliance comparison shows that requirements differ for these entities.

I am often asked about required education and compliance training for practices and ambulatory surgery centers (ASCs). The bottom line is that while there are similarities, the compliance requirements are not the same for both entities.

No single specific resource clearly defines the compliance or regulatory training an ophthalmic practice is required to provide, but federal law and regulations require employee training on certain topics.

I find some practices that own or are affiliated with an ASC provide specific training as part of the regulatory compliance needed for ASC licensure or accreditation — while not realizing the same training is not needed (or applicable) in the physician’s office.

Tale of the tape

Table 1 breaks down training and compliance for practices and ASCs. ASCs are regulated by the federal and state governments due to licensing and credentialing maintained by surgery centers for the nature of the work performed: anesthesia, surgery, and level of care. Practices are not held to the same standards.

Discussion

It is never “wrong” to provide extra training and education, but providing unnecessary training is costly and may confuse a non-medical employee who is attempting to learn about ophthalmology. A consistent, comprehensive employee training program should be tailored to fit the practice and the needs of patients. Also, it is acceptable and encouraged to include customer service or other training specific to the office’s needs and the type of patients served.

Programs, content for developing internal presentations, and materials to use as training tools/resources can be easily found online. But, these resources may need to be tailored to fit the specific, individual needs of the practice. Also, several ophthalmic companies offer online courses. OP

Ms. Cook is a senior consultant with BSM Consulting. She is a registered nurse with significant experience in ASC and ophthalmic practice management. Email her at jdcook@bsmconsulting.com or call 814-715-7584.