It’s in the systems

To deliver a patient-centered experience, Retina Associates of Cleveland developed systems that focus on effectiveness and efficiency.

Chart requests by payers

Who is looking and why?

Visual field testing: It’s not boring

Acting as coach/cheerleader/clinician, an engaged technician is often the key to a successful test.

Conversations with potential LASIK patients

How to use empathetic and clinical skills to appropriately answer their most common pre-surgery questions.

Tablets, smartphones and practice security

Protect your practice from the loss of smart device data, privacy and productivity. Here’s how.

Monitoring the highs and lows of IOP

A new tonometer, designed for use by patients, allows doctors to track IOP fluctuations throughout the day.

Viewpoint from the Editor

A foundation for success

Opening Lines

By Connie StClair, COE

Customer Service

Lessons learned at the grocery store

My Back Page

A life-long illustrator