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Six tips to help mentor young ophthalmic professionals
LEADING THE WAY
Sondra Hoffman, COE, CPC, CMPE, LHRM, CLC
Most successful ophthalmic professionals had the luxury of learning the ropes from a mentor in the industry. Great mentors can possess several different qualities, but they all have one constant: a commitment to sharing what they’ve learned to help another professional grow. And, hopefully, these young professionals continue this cycle by passing on that knowledge and more of their ophthalmic insights.
“It truly is a gift to share your passion for your field with others,” says Sondra Hoffman, COE, CPC, CMPE, LHRM, CLC.
For those who want to pay it forward and impart their wisdom on up-and-comers, Ms. Hoffman, CEO of Florida Eye Clinic in Altamonte Springs, offers the following tips.
1. Show patience and compassion. Mentors need these traits along with the desire and willingness to share skills, knowledge, and expertise. “Someone who lacks compassion or patience or does not exhibit enthusiasm about his/her job will likely make for a poor mentor,” Ms. Hoffman says.
2. Value ongoing learning and growth in the field. “A mentor facilitates personal and professional growth by sharing knowledge and insights they have learned through the years,” Ms. Hoffman says. The more you learn and grow, the more you can share.
3. Motivate by example. Mentors act as coaches, role models, and sometimes advocates, but they can’t empower others to grow and excel without practicing what they preach. “A mentor should come across as confident; self-assured, friendly, and eager to help,” Ms. Hoffman says.
4. Display a clear vision and communicate. Have a clear understanding of what to offer a mentee. “Mentoring involves meaningful conversations; making the most of one’s strengths,” Ms. Hoffman says. “A mentor is committed to the mentee’s growth journey, which oftentimes involves tough questioning, nudging the mentee to think outside their comfort zone.”
5. Accept limitations, and do not judge. To be an effective mentor, remain sensitive and flexible, Ms. Hoffman says. “Remain mindful that people learn at different speeds and some need more guidance than others.” A good mentor helps others to discover their hidden talents and move beyond their limiting beliefs. Allow mistakes, which can be opportunities to teach.
6. Be accessible. Being a good listener and genuinely caring about people is integral to the mentor-mentee relationship, says Ms. Hoffman.
InBrief
CXL receives approval
The FDA has approved a riboflavin ophthalmic solution (Photrexa, Avedro), which treats progressive keratoconus with corneal collagen crosslinking (CXL). Photrexa uses an electronic device (KXL System), which irradiates the riboflavin ophthalmic solution using ultraviolet A light once applied to the cornea. The treatment could prevent the need for a corneal transplant.
New cataract surgery sedative
Imprimis’ midazolam-ketamine-ondansetron conscious sedation sublingual tablet — or the MKO Melt — is a new sedative option for cataract patients. Rather than use IV needles, MKO Melt dissolves over a period of about two minutes, peaking about 15 minutes later. It is composed of 3 mg midazolam, 25 mg ketamine and 2 mg ondansetron.
Oculus product update
The Oculus BIOM ready received a U.S. patent. The BIOM ready is the first single-use wide angle viewing system for vitreo-retinal surgeons. Also, a new tomographic keratoconus classification/staging display is available on the Oculus Pentacam. The Belin ABCD Keratoconus Staging, a free update for users, independently grades the anterior corneal surface, posterior corneal surface, and corneal thickness.
CLARIFICATION
Our March/April 2016 cover photograph depicted an injection procedure where the doctor was not wearing gloves. The photo was of a simulated patient encounter, not an actual encounter, where the presence of a photographer, lights, and other equipment might affect patient care or compromise patient confidentiality. Therefore, infection control precautions were not necessary. That said, the editors of Ophthalmic Professional apologize for not catching this oversight.
WHAT WOULD YOU DO?
The Questionable Promotion
The fictionalized WWYD column presents a problem faced by ophthalmic professionals and offers expert solutions. This month, Robert M. Kershner, MD, provides his insights. We encourage readers to comment at ophthalmicprofessional.com/contactus.aspx.
Having worked at the practice of Dr. Charles Frost for 12 years, Jess Butler gladly accepted new challenges and opportunities for training. Her hard work and dedication paid off — she was offered promotions regularly, culminating in the latest offer to manage compliance for the practice. The offer should have made her happy, but Jess was concerned.
The promotion would require Jess to play a significant role in tasks such as reporting for PQRS, managing meaningful use measures, assuring HIPAA compliance, and reviewing insurance claims denials — all in addition to her current responsibilities.
“If it were six years ago, I would jump at the offer,” she told her husband Joe. “But today, I’m afraid I could be overwhelmed by the added complexity and demands.”
“Can you delegate some responsibilities, or talk to your boss?” asked Joe.
“I don’t know,” said Jess. “But by the end of the week, I have to give Dr. Frost an answer.”
If you were Jess, what would you do?
Robert M. Kershner, MD, replies:
This scenario is all too familiar. Physicians today need a deck of tarot cards to see what new regulatory hurdles they will have to jump. Ophthalmic practices of the past decade were not burdened with the complex compliance and regulatory requirements that are a daily part of today’s offices. According to The Practice Profitability Index, physicians spend 70% more time on administrative paperwork than they did just a few years ago.
In 2009, Congress passed the Health Information Technology for Economic and Clinical Health (HiTech) Act, which provided financial incentives to eligible professionals (EPs) who adopted and showed meaningful use of certified Electronic Health Records (EHRs). Despite this incentive, a recent survey of the members of the American College of Surgeons Board of Governors showed that 22% do not use an office EHR.
A recent RAND Health report cited physician dissatisfaction with EHRs, including time-consuming data entry, interfaces that do not match clinical workflow, interference with face-to-face care, information overload, mismatch between meaningful use criteria and clinical practice, negative effects on practice finances, the need to perform lower-skilled work, and template-based notes degrade the quality of clinical documentation. The Centers for Medicare and Medicaid Services (CMS) data show a 20% meaningful use dropout rate in 2013. In February 2015, Medical Economics reported that 256,000 physicians were penalized for failure to show meaningful use. And that is just the beginning.
Although most practices will not likely undergo an audit for violations of the Health Insurance Portability and Accountability Act (HIPAA), the threat of an audit lurks over every practice. Consider meaningful use attestation, HIPAA, and the impact of the Affordable Care Act (ACA) on claim denials, which requires manpower to sort out the reasons for denial and forces the practice to collect the multiple co-pays and deductibles.
Physician Quality Reporting System (PQRS) and the Merit Based Payment System will gradually shift reimbursement from fee-for-service to value-based payments. Practices will face penalties for not reporting PQRS data to CMS. Someone in the practice will be strapped with these responsibilities.
Jess should listen to her gut — and heed the advice of her husband. If she accepts this role, she should ask her boss if she can delegate some responsibilities. She should also request that she be granted the power to hire additional outside help if necessary. Most importantly, Jess’ new job should grant her enough time to prepare for the onslaught of even more regulatory intervention. It’s in the cards.
Robert M. Kershner, MD, MS, FACS, is a board-certified and internationally recognized eye physician and surgeon and industry consultant. He is professor and chairman of the Department of Ophthalmic Medical Technology and medical director of the two-year Associate in Science in Ophthalmic Medical Technology program at Palm Beach State College in Palm Beach Gardens, FL. |