November 8, 2024
Staff Training Articles
October 1, 2024
Compliance: Diagnostic Testing Refresher
By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB
October 1, 2024
Resourcefulness in Retina
By JENNIFER KIRBY, FEATURE WRITER
October 1, 2024
Customer Service: Experience-Based Recovery: The Heart of Service Recovery
By Elizabeth Monroe, COE, CPSS, PHR
September 13, 2024
Compliance: Updates to the FTC Eyeglass Rule
By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB
July 1, 2024
Customer Service
By Elizabeth Monroe, COE, CPSS, PHR
January 1, 2024
Speaking up for Sight
By JENNIFER KIRBY, FEATURE WRITER
November 1, 2023
Fostering a Team-First Approach
By Lindsey Aspinall Getz, Karlen
September 1, 2023
Establishing efficiency
By JENNIFER KIRBY, FEATURE WRITER
May 1, 2023
A Finely Tuned Machine
By Lindsey Getz, Contributing Editor
May 1, 2023
Prepare staff to assist with aesthetic procedures
By MELISSA TOYOS, MD
May 1, 2023
Set up a 'Tech Training 101'
By LISA MILLER, COMT, COE
March 1, 2023
Comprehensive staff training and patient education
By JENNIFER KIRBY, FEATURE WRITER
September 1, 2022
Creating an Organizational Culture
By JENNIFER KIRBY, FEATURE WRITER
September 1, 2022
How to boost staff morale
By CARRIE JACOBS, COE, CPSS, OCS, Lynn Girdlestone, COA, OSA, OSC, Hayley Boling, MBA, COE, et al.
November 1, 2021
Taking the Helm of Dry Eye Disease Management
By JENNIFER KIRBY, FEATURE WRITER
November 1, 2021
How to develop efficient dry eye procedures
By Brenea Facchini, BS, COMT, CPC, OSC
November 1, 2021
Compliance
By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB
September 1, 2021
Exceed Patient Expectations
September 1, 2021
Vitrectomy: the basics
September 1, 2021
How to train new imagers
September 1, 2021
Attract the right employees
July 1, 2021
How to 'lift' your patient experience
By Katie Okeley
March 1, 2021
Ophthalmic technician’s role in telemedicine
By Vanessa Collao, Ranya Habash, MD
March 1, 2021
A match made in heaven
By LAURA BALDWIN, CPC, ELI-MP, RN
March 1, 2020
'THE LATEST AND GREATEST'
By JENNIFER KIRBY, FEATURE WRITER
January 1, 2020
The onboard formula for new techs
By Martha C. Tello, BA, COMT
Anatomy of a glaucoma workup
By Lynn Girdlestone, COA, OSA, OSC
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