THE NEW JOURNEY

What Ophthalmic Professional readers and leaders say about the current practice climate

By Stephanie K. De Long

Introduction to ultra-widefield imaging

What it is, how it works, and why it can help eyecare professionals detect and manage numerous retinal pathologies.

By Steven Bloom, MD

How to 'lift' your patient experience

A six-phase approach, adopted from weightlifting, can help facilitate satisfied guests.

By Katie Okeley

Prepare for presbyopia-correcting drops

Take time now to educate staff and patients.

By Y. RALPH CHU, MD, Carrie Jacobs, COE, CPSS, OCS

A fond farewell

Jane T. Shuman, MSM, COT, COE, OCS, co-editor of Ophthalmic Professional, interviews fellow co-editor Bruce Maller on his career and forthcoming retirement.

Viewpoint from the Editor

Teamwork divides the task and multiplies the success

By Judy Williams, Co-Editor

Opening Lines

Customer Service

Rekindle kindness

By Elizabeth Monroe, COE, CPSS, PHR

Compliance

Compliant ABNs: How technicians can help

By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB